Shipping & Returns
Sooki offer FREE express freight to all areas in Australia, for purchases over $180 on full ticket prices. Purchases under $180 will attract a flat fee of $10. We use Australia Post as well as Star Track Express to offer you the fastest and most efficient delivery possible. Orders within any metropolitan Australia area should be received within 24-48 hours and regional areas between 2-5 days. Parcels will be delivered between 9am-5pm Monday to Friday. If orders are made after 5pm on Friday or over the weekend your parcel will be dispatched on Monday. To guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am - 5pm. Please note that our offer of free shipping does not extend to customers using credit notes
Please notify us of your intention to return any item within 36 hours of delivery via email to either firstname.lastname@example.org OR email@example.com. All claims need an authorisation number from our dispatch team in order for your claim to be processed. We are able to offer an exchange in size and colour and are happy to exchange the item for a credit voucher if the item is deemed inappropriate. The voucher (credit note) can be used online or in store. We are unable to offer a refund unless the claim is in accordance with the fair trade practices act. The item is then recognised as faulty and incurs a full refund, we hope you enjoy shopping experience.
In the case of SALE items, we are unable to offer a credit or refund for a change of mind purchase. *please note we are able to offer a refund or exchange in accordance with the fair trade practises act.
TRACK MY ORDER
Once your order is dispatched from our head office, we will email you with a specific tracking number for your convenience, which you can track easily.