Shipping policy

SHIPPING

Sooki offer FREE standard freight to all areas in Australia as long as the items value exceed $130 and the item is of a full ticket price. Purchases under $130 will attract a flat fee of $10. We use Australia Post as well as Star Track Express to offer you the fastest and most efficient delivery possible.

In the case of Standard shipping, please expect your order within 4-6 working days to metropolitan areas. For the option of upgrade to Express shipping Orders within any metropolitan Australia area should be received within 24-48 hours from time of dispatch and regional areas between 2-5 days from time of dispatch.

Parcels will be delivered between 9am-5pm Monday to Friday. To guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am - 5pm. Please note our offer of free shipping does not extend to customers using credit notes.

Please allow up to 48 hours for all orders, including Express, to be processed. During sale and peak periods and orders placed on public holidays, please allow 48 hours for your order to be processed. Orders placed on December 24th, 25th, 31st and January 1st and all other public holidays will be shipped the next business day.

Once your order is dispatched, you will receive an email containing your tracking number, this will allow you to see how close you are to receiving your package.